Frequently Asked Questions
Everything you need to know about Oracle Body Jewelry's products, shipping, and care instructions.
What materials are used in your body jewelry?
We prioritize safety and quality, using only implant-grade titanium (Ti-6Al-4V ELI), 14k and 18k solid gold, and lead-free organic materials. All our metal jewelry is nickel-free and biocompatible to ensure comfortable long-term wear.
How do I determine my correct size or gauge?
Sizing varies by piercing location and anatomy. We provide a comprehensive Size Guide on each product page. We highly recommend consulting with a professional piercer or measuring your current jewelry with a digital caliper before purchasing, as body jewelry cannot be returned once the seal is broken.
What is your return policy for body jewelry?
For health and safety reasons, we cannot accept returns or exchanges on any body jewelry that has been shipped in a heat-sealed tamper-evident bag if the seal is broken. If the item is still sealed and in its original packaging, you may return it within 30 days of delivery.
How long will it take to receive my order?
Standard processing takes 1-3 business days. Domestic shipping typically takes 3-7 business days, while international shipping can take 10-21 business days depending on customs. Expedited shipping options are available at checkout.
Do you offer wholesale opportunities for professional studios?
Yes, we partner with professional piercing studios worldwide. Please visit our 'Wholesale' page to submit your business license and studio information to apply for a professional account.
How should I clean and care for my jewelry?
For titanium and gold, use mild non-bacterial soap and warm water. For organic materials like wood or bone, avoid moisture and occasionally rub with a small amount of jojoba or coconut oil to prevent cracking. Never use harsh chemicals or alcohol on organic jewelry.